We are sorry for hearing that some customers are unable to enter in our site with account after our web system upgraded.
If you meet this problem, please reset your account according to below process,
1, click “Sign in”
2, enter your email address, then click “Forget your password?”
3, our system will send you new password automatically through your email.
4, using your new password to log in, then select your country name and save. Everything will be ok.
Please don’t worry about your prior orders, we will send you as usual. If you have any other question, please don’t hesitate to let us know, thanks for your understanding and appreciate your great support.
With best regards,