Because of the relative novelty of the technology and the possible relationship to tobacco laws and medical drug policies, e-cigarette legislation are currently pending in many countries. We appreciate your doing a research about import risk on your local country first.
All customers are responsible to check with your local customs office for any potential import policy, taxes, duties, and tariffs.
1. Our practice to help clear customs.
Generally, there will be a package list inside the parcel. There will be instructions to use e-cigarette, this package list can be removed if you leave an message or payment note to remind us of it.
We don't declare any parcel as "e-cigarette", we declare an unrelated name. We also mark a lower value no more than USD35 to avoid tax. Besides, in order to avoid customs problem, it is impossible for us to mark a value more than USD600, so the highest value we can declare is USD590. For small orders, we don't attach any Proforma Invoice in the parcel.
If you have special packing or declaration instructions, please leave an message in order message box or payment note to let us know, we would like to follow your instruction and we will also give you our suggestion.
2. Customs Risk
It can't being risky to import e-cigarette, especially e-juice and prefilled cartridges.
According to our customers' feedbacks, Argentina, Canada, Denmark, Finland, Germany, Malaysia, Mexico ,South Korea, South Africa and Switzerland customs pay attention to parcels containing e-juice and prefilled cartridges. We also have orders seized by those customs. Customers from the other listed countries, please do not purchase many e-juice and prefilled cartridges in one shipment.
We don't ship prefilled cartridges, prefilled cartomizers and e-juice to Denmark now. If Denish customers purchase starter kits of Xpower650, xpower or any other models (excluding M602C model), we will replace the prefilled cartridges with empty(blank) cartridges. If you order M602C starter kits, we will remove the prefilled cartomizers and won't replace with empty cartomizers.
Sep 13, 2010: Switzerland customs allows 50 ml of e-liquid in one shipment since Sep.13th, 2010.
Oct 8, 2010: Recenlty, we have several orders seized by Korea customs, our customers have to pay high custom duties for clearance, Korea customers please pay attention to it.
Oct 11, 2010: Our Finnish customers reported that e-liquid and prefilled cartridges are prohibited to enter Finland.
3. Orders seized by customs
If your customs need us to offer Proforma Invoice to clear customs, please contact us, we will send you as soon as possible.
If your order is seized by your customs unfortunately, please require them to return the parcel to the sender in the same tracking number, it won't cause any costs to you. As soon as we receive your parcel, we will refund you the goods cost or re-ship your order on receiving your shipping fee.
We are not responsible for products being confiscated by the Customs in your countries.
More detailed case visit here.
We don't charge any sales tax or export duties. But if the package is checked by your country's customs office when the item arrives in your country, customers are responsible for import duties, tariffs and taxes.